FAQ
Answers to common technical and clinical inquiries.
How do consultations work in low-bandwidth rural areas?
Our platform utilizes highly optimized WebRTC technologies that dynamically throttle resolution to maintain clear, uninterrupted audio and chat communication even at speeds below 100kbps. If video drops, the system seamlessly degrades to audio-only consultations without hanging up the session.
Is my medical information protected under Nigerian laws?
Yes. The RTDHAI platform is strictly registered under the Nigeria Data Protection Act (NDPA) and NDPC regulations. Patient Electronic Medical Records (EMR) are encrypted at rest and in transit. Access is limited solely to the consulting doctor and clinical workers, and every single file lookup is logged in our immutable audit records.
How do solar-powered kiosks work during heavy rain or clouds?
Each spoke clinic contains a customized solar solar-array coupled with a high-capacity lithium iron phosphate (LiFePO4) battery bank. This combination provides up to 3 days of complete operational autonomy without any sunlight, guaranteeing that consultations continue uninterrupted during adverse weather conditions.
How do rural patients get prescribed medications?
Each physical spoke clinic has an integrated pharmacy cabinet containing basic, essential medications on the WHO Model List. When the urban specialist doctor writes a digital prescription, the local kiosk health worker receives a notification, logs the entry, and dispenses the medications immediately from the kiosk's inventory.
Can patients register themselves online, or do they visit a health worker?
Public online self-registration and self-booking are disabled on the web portal. Because our rural target audience is non-literate and lacks digital devices, all registrations and bookings are conducted in person at local participating hospitals, Primary Health Centres (PHCs), or spoke kiosks by Community Health Workers (CHEWs) and Nurses.
What is the 7-step clinical workflow for patient care?
Care follows 7 structured steps: (1) Patient arrives at local kiosk or PHC; (2) Healthcare worker registers patient; (3) Worker triages vitals and clinical history; (4) Clinician initiates specialist teleconsultation if needed; (5) Specialist reviews case with AI decision support; (6) Treatment plan and prescriptions are returned to the clinic; (7) Local worker dispenses care and conducts guided follow-up.